sagjii Privacy Policy

01 Introduction

sagjii ("we," "us," "our") is committed to protecting the privacy and personal data of every individual who interacts with our online casino platform at sagjii.com. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

This policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the sagjii platform, including our website, account management tools, game lobbies, customer support channels, and any related communications we send to you.

We encourage you to read this policy in full. If you have questions about any section, our Data Privacy Officer is available via the contact details provided in Section 14.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, sagjii acts as the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you through your use of the platform.

As Personal Information Controller, sagjii determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

03 Data We Collect

Depending on how you interact with the sagjii platform, we may collect the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Nationality and country of residence
• Government-issued ID details (e.g., Philippine National ID, passport, driver's license)
• Email address
• Mobile number (used for OTP verification)
• Residential address (city, province, postal code)

3.2 Financial Data

• GCash or PayMaya account reference (masked)
• Bank account details for BPI, BDO, or Metrobank withdrawals (account name and number)
• Deposit and withdrawal transaction history
• Account balance and wagering history
• Source-of-funds documentation (where required for AML compliance)

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration and login timestamps
• Pages visited, games played, and in-platform navigation patterns
• Referral source (how you arrived at sagjii.com)

3.4 Communications Data

• Live chat transcripts with our support team
• Email correspondence with sagjii
• Responses to surveys, feedback forms, or promotional opt-ins

04 How We Collect Data

sagjii collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the sagjii platform.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.

We do not purchase personal data from data brokers or any other commercial data sources. All data collected by sagjii is obtained for a specific, legitimate purpose directly related to the operation of the platform and the provision of services to you.

05 How We Use Your Data

sagjii processes your personal data for the following purposes:

sagjii does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, sagjii processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the sagjii Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, AML obligations, and tax reporting duties.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, optional cookies, and any other processing activity for which we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Sharing Your Data

sagjii does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and card network processors, solely to facilitate your deposit and withdrawal transactions.
• AML and fraud screening services: To screen transactions and account activity against sanctions lists and fraud databases as required by law.
• IT infrastructure and cloud service providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or lawful request from PAGCOR, the NPC, or other competent authority.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of sagjii are required to implement appropriate technical and organizational security measures and to process data only in accordance with our documented instructions.

08 Data Retention

sagjii retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documentation: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.
• Technical and usage logs: Retained for up to twelve (12) months for security and analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

09 Data Security

sagjii implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the sagjii platform is encrypted using TLS 1.2 or higher. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized sagjii personnel on a strict need-to-know basis. All staff with access to personal data undergo data privacy training.
• Two-factor authentication: sagjii supports SMS OTP as an additional layer of account security for player logins.
• Penetration testing: Our platform undergoes regular security assessments and vulnerability testing by qualified third-party security professionals.
• Incident response: sagjii maintains a documented data breach response procedure. In the event of a personal data breach that poses a real risk to your rights and freedoms, we will notify the NPC and affected individuals within the timeframes prescribed by the Data Privacy Act of 2012.

10 Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. sagjii uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyze usage patterns.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform to help us improve performance and usability.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out at any time via your account settings or browser controls.

10.3 Managing Cookies

You can control non-essential cookies through your browser settings or through the cookie preference center accessible on the sagjii platform. Please note that disabling certain cookies may affect the functionality of the platform.

11 Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sagjii. To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days.

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

12 Minors & Age Policy

The sagjii platform is strictly intended for individuals aged 21 years and above, consistent with the minimum age requirement for casino-style gambling under Philippine law and PAGCOR regulations. sagjii does not knowingly collect personal data from individuals under the age of 21.

If sagjii becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and void any transactions conducted through that account. Real money balances will be returned to the payment source after deducting any applicable processing fees.

If you are a parent or guardian and believe that a minor has registered an account on sagjii, please contact us immediately at [email protected] so that we can take prompt action.

13 Changes to This Policy

sagjii reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The date of the most recent revision is displayed at the top of this page.

Material changes to this Privacy Policy will be communicated to registered players via the email address associated with their account and/or via a prominent notice on the sagjii platform prior to the changes taking effect. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the sagjii platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the changes, you may request account closure in accordance with the sagjii Terms & Conditions.

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sagjii, please contact our Data Privacy Officer through the following channels:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available within the sagjii platform after login, during support hours.

We aim to acknowledge all data privacy requests within three (3) business days and to resolve them within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.